Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging.
To initiate a return, you can contact us at lukler.business@outlook.com. If your return is accepted, we will arrange for a delivery person to pick up the item and refund you.
If you have any return issues, you can contact us at any time via email lukler.business@outlook.com or WhatsApp +44 7543163730.
Damage and problems
Please inspect your package upon receipt and if the item is defective, damaged or you received the wrong item, please contact us immediately so we can assess the problem and correct it.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchange
The fastest way to ensure you get the item you need is to return the item you own and purchase the new item separately once the return is accepted.
Refund
Once we have received and inspected your return, we will notify you and let you know if your refund has been approved. If your refund is accepted, we will arrange for a delivery person to pick up the item and refund you.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging.
To initiate a return, you can contact us at lukler.business@outlook.com. If your return is accepted, we will arrange for a delivery person to pick up the item and refund you.
If you have any return issues, you can contact us at any time via email lukler.business@outlook.com or WhatsApp +44 7543163730.
Damage and problems
Please inspect your package upon receipt and if the item is defective, damaged or you received the wrong item, please contact us immediately so we can assess the problem and correct it.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchange
The fastest way to ensure you get the item you need is to return the item you own and purchase the new item separately once the return is accepted.
Refund
Once we have received and inspected your return, we will notify you and let you know if your refund has been approved. If your refund is accepted, we will arrange for a delivery person to pick up the item and refund you.